Refund policy

No voluntary right of return

ZÜRI SENF does not offer a voluntary right of return or exchange for food products that have been delivered correctly and in perfect condition. Swiss law does not provide a general right of withdrawal for online purchases.

Damaged, defective or incorrect delivery

Please check your order when it arrives. If an item is damaged or defective, something is missing, or you have received the wrong item, contact us as soon as possible at senf@zuerisenf.ch. Please include your order number, a brief description and, where possible, photos.

We will review the matter and, depending on the circumstances, arrange a replacement, subsequent delivery, price reduction or refund. Your statutory warranty rights remain unaffected.

Returns

Please do not return any goods without contacting us first. If a return is required because we have accepted a complaint, ZÜRI SENF will cover the necessary return shipping costs.

Cancellations

If you wish to cancel an order, please contact us immediately. Cancellation is only possible while the order has not yet been processed or shipped.

Contact

For questions about complaints or returns, email ZÜRI SENF at senf@zuerisenf.ch.